LESSONS LEARNED IN CREATING A SUCCESSFUL CNA RETENTION PROGRAM.

One organization’s solution to the problem of turnover

For some time now, nursing homes have been staggering under the high cost of turnover, especially among CNAs. Ironically, this is one of the few costs that can be controlled in today’s regulatory environment. One recent study placed the cost of recruiting and training at $4,000 per new CNA (Certified NetWare Administrator) See Novell certification. . Combine that figure with a nationwide CNA turnover rate of 93%, and you’re talking a major financial burden on the industry as a whole.

While providers agree that CNA retention is critical to both fiscal health and the quality of care residents receive, few can agree on what an effective retention program includes and how it can be successfully implemented.

Recently, one large provider, Integrated Health Systems, along with curriculum specialists at Frontline front·line